Tell us what symptom(s) you need help with.
Thanks to the pandemic, we have all become a bit more socially aware and responsible when it comes to sicknesses. We isolate when necessary and avoid leaving the house when we’re sick. Plus, you may not always be physically able to make a trip to your neighbourhood clinic. That’s where telemedicine comes in handy.
Telemedicine is an online medical service which allows you to see a medical practitioner without actually having to go to a clinic or hospital. Armed with a smartphone, our qualified and experienced doctors are able to examine, diagnose and prescribe medications virtually.
During the online medical consultation, Speedoc doctors will carry out a few physical examinations and ask some questions pertaining to your symptoms. Next, if you require a medical certificate, our doctors will provide you with one. Medications can also be prescribed and delivered to your home (charges apply) within 3 hours post consultations.
For some conditions, travelling to and from clinics or hospitals may be an issue or may not be necessary at all. With Speedoc’s online doctor consultations, patients can skip the queues in A&E, clinics, or hospitals and have the flexibility of getting personalised care at their own time, place and get medicines delivered to their home.
In some cases, all patients need is a simple consultation with a qualified doctor and medications to manage their symptoms until they feel better, and telemedicine helps reduce the time, cost, and effort required.
Speedoc online doctor consultation starts from RM30 per session for the first 15 minutes. We offer same-day medicine delivery after consultation if needed.
We keep your information private and secure.
Our doctors are all licensed with the Malaysian Medical Council.
Get delivery on your medications (charges apply) after the video consult.
Tell us what symptom(s) you need help with.
Our doctors will get on a video call with you in the shortest possible time.
Get your medications delivered (charges apply) to your home.
Please make sure that you have the Speedoc app installed on your smartphone and stable internet connection for the video consultation. In addition, please have your NRIC at hand or uploaded on the app as you will need to present it at the start of the online video consultation for verification.
For some conditions, travelling to and from clinics or hospitals may be an issue or may not be necessary at all. With Speedoc’s online doctor consultations, patients can skip the queues in A&E, clinics or hospitals and have the flexibility to get personalised care at their own time and place and the doctor will prescribe the medication on-the-spot if available. Otherwise, delivery can be arranged in a timely manner.
In some cases, all patients need is a simple consultation with a qualified doctor and medications to manage their symptoms until they feel better and telemedicine helps reduce the time, cost and efforts to do this.
Our online doctors are available for video consultations from 8:00am - 11:59pm daily for any medical queries, fast-track specialist referrals or medicine refills.
You can cancel your telemedicine appointment. However, there may be cancellation fees charged to your account.
To cancel or reschedule, please contact our Patient Care Team at our 24-hours hotline +60 11 4166 1178.
Please make sure that you have the Speedoc app installed on your smartphone. In addition, please have your NRIC at hand or uploaded on the app as you will need to present it at the start of the online video consultation for verification.
You are suggested to have your video consultation in a private and quiet area with a good internet connection and good lighting. Please also prepare your previous medication and disease information (if any) and copy of any prescriptions.
Yes. If you miss your appointment, you will be charged the full amount. If you need to cancel or reschedule your online doctor consultation booking, please contact our Patient Care Team in advance at +60 11 4166 1178.
Absolutely, please raise this during your video consultation. Our online doctor will determine if an MC is clinically appropriate and prepare everything for you.
Prescribed medications are delivered to your doorstep within 3 hours post-consultation in Speedoc’s key operating cities: Kuala Lumpur, Klang Valley, Penang, Ipoh, Malacca and Johor Bahru.
For locations outside of our service coverage, you can expect to receive your medications the next morning following your video consultation (subject to medication availability).
Speedoc telemedicine service is suitable for mild and common symptoms, as well as follow-up consultations for chronic conditions, acute and urgent care, fast-track specialist referrals or medicine refills. Some conditions that our online doctors can treat via telemedicine:
If you have a life-threatening condition or exhibit emergency symptoms, please visit the A&E department or dial 999 immediately.
If your condition requires a same-day follow-up house call doctor consultation in your home after your video consultation, the cost of your teleconsultation will be waived. If you're unsure about whether your condition is suitable for telemedicine, feel free to call us at our hotline first +60 11 4166 1178.
The average waiting time for an online doctor consultation is typically 15 minutes. For urgent booking, please contact our Patient Care Team at +60 11 4166 1178.
You may also schedule a telemedicine appointment in advance on the Speedoc app at your preferred time.
Speedoc online doctor consultation starts from RM30 per session for the first 15 minutes.
Separate charges apply for the following:
If your condition requires a same-day follow-up house call doctor consultation in your home after your video consultation, the cost of your teleconsultation will be waived.
All of the Speedoc house call doctors are Malaysia-licensed and registered with the Malaysian Medical Council (MMC).
Yes. Speedoc online doctor video consultation is conducted in our app where we ensure no third-party will have access to your personal, medical or payment information.
In addition to that, Speedoc is part of the Malaysian Ministry of Health (MOH) regulatory sandbox for telemedicine providers. Telemedicine was launched with the adaptation of the Malaysian Telemedicine Blueprint established by the Ministry of Health in 1997. It envisioned harnessing the power of information and multimedia technology to enhance medical services in the country.
Once you have been reconnected to a stable internet connection, simply log back in to your Speedoc app and enter the video consultation room as long as it is within the time limit.
If you are unable to reconnect with your medical care provider or experience any issue with your teleconsultation, please contact our Patient Care Team at +60 11 4166 1178.