Help Centre
General Questions
Speedoc is available 24 hours, 7 days a week, including public holidays. To book a doctor house call, please contact 011-4166 1178. A late-night surcharge applies from 6pm – 8am.
A Speedoc house call proceeds very much like a typical visit to the neighborhood general practitioner (GP). Upon arrival and verification, the Speedoc doctor will ask questions, run tests and diagnose your condition based on your signs and symptoms. He or she can also provide medical certificates (MCs), and perform laboratory investigations as necessary.
Speedoc is currently available in the following cities:
- Kuala Lumpur and the Klang Valley area
Speedoc doctors are fully-licensed by the local Medical Council bodies. They also go through a thorough vetting and background check process before they are allowed to conduct house calls as a Speedoc doctor. When you’re matched with a doctor, you’ll be able to see their name and picture – so that you know ahead of time who’s coming to help you. If you have any questions, concerns or medical information that’s pertinent to the visit, you’ll be able to contact the doctor through in-app messaging and calling to convey this before he/she arrives.
House Call Doctors
With Speedoc’s house call doctors, patients can skip the queues in A&E, clinics or hospitals and have the flexibility to get personalised care at their own time and place, 24 hours.
All of the Speedoc house call doctors are Malaysia-licensed and registered with Malaysia's Ministry of Health (MOH).
You can cancel your appointment. However, there may be cancellation fees charged to your account.
To cancel or reschedule, please contact our Patient Care Team at our 24-hours hotline +60 11 4166 1178.
Our Malaysia-licensed house call doctors can treat common illnesses from flu & pneumonia, gastrointestinal conditions, headaches and migraines, minor skin conditions, eye and ear discomfort, wound care and management, women’s and men’s health to issuing Certificate of Cause of Death (CCOD). We can also support patients with chronic conditions management and treatment, perform simple surgical procedures, all in the comfort of your home.
Do contact our Patient Care Team at +60 11 4166 1178 or contact.my@speedoc.com and let us know as much about your conditions and symptoms and we will do our best to connect you with the most suitable house call doctor.
Note: if you have a life-threatening condition please visit A&E or dial 999/112.
If you have specific language preferences, please let our Patient Care Team know in advance prior to booking. We may be able to connect you with the appropriate house call doctors based on this preference.
Our house call doctors and call centres are available 24 hours, 7 days a week, including public holidays. Call us at +60 11 4166 1178 to book a same-day appointment with our Malaysia-licensed doctors.
Once your request for a house call doctor has been confirmed by our Patient Care Team (PCT), we can connect you with a suitable house call doctor as fast as within 1 hour during working hours and 3 hours outside of working hours, in key operating cities in Malaysia.
For urgent enquiries for a house call doctor, please call our Patient Care Team at +60 11 4166 1178 or email us at contact.my@speedoc.com.
Our house call doctor services start from RM250 for a 30-minute consultation for one person at home. The fee includes Speedoc house call doctors transportation fees but does not include medicines.
If you need prescribed medicines, our house call doctors can provide these to you on the spot or a 3-hour medicine delivery will be provided to you at the end of the consultation (delivery fee applies).
Additional patients (family members) can be seen during the same visit at RM100 per person. It would be best if you let our Patient Care Team know in advance if there are additional patients that might require a house call doctor so we can come prepared with all the medications that might be needed.
Absolutely, please raise this during the doctor’s home visit. Our house call doctor will determine if an MC is clinically appropriate and prepare everything for you.
Telemedicine Services
For some conditions, travelling to and from clinics or hospitals may be an issue or may not be necessary at all. With Speedoc’s online doctor consultations, patients can skip the queues in A&E, clinics or hospitals and have the flexibility to get personalised care at their own time and place and get medicines delivered to their home (charges apply).
In some cases, all patients need is a simple consultation with a qualified doctor and medications to manage their symptoms until they feel better and telemedicine helps reduce the time, cost and effort to do this.
Our online doctors are available for video consultations from 8:00am - 11:59pm daily for any medical queries, fast-track specialist referrals or medicine refills.
You can cancel your telemedicine appointment. However, there may be cancellation fees charged to your account.
To cancel or reschedule, please contact our Patient Care Team at our 24-hours hotline +60 11 4166 1178.
Please make sure that you have the Speedoc app installed on your smartphone and stable internet connection for the video consultation. In addition, please have your NRIC at hand or uploaded on the app as you will need to present it at the start of the online video consultation for verification.
Yes. If you miss your appointment, you will be charged the full amount. If you need to cancel or reschedule your online doctor consultation booking, please contact our Patient Care Team in advance at +60 11 4166 1178.
Absolutely, please raise this during your video consultation. Our online doctor will determine if an MC is clinically appropriate and prepare everything for you.
Speedoc telemedicine service is suitable for mild and common symptoms, as well as follow-up consultations for chronic conditions, acute and urgent care, fast-track specialist referrals or medicine refills. Some conditions that our online doctors can treat via telemedicine:
- Cold and flu
- Cough and sore throat
- Headaches and migraines
- Hay fever and pollen allergies
- Digestive problems i.e. diarrhoea and constipation
- Skin conditions
- Simple respiratory problems
- Eye and ear discomforts
- Muscle aches and strains
- Women’s and men’s health problems
- Chronic condition follow-ups
- Other non-emergency medical needs
If you have a life-threatening condition or exhibit emergency symptoms, please visit the A&E department or dial 999/112 immediately.
If your condition requires a same-day follow-up house call doctor consultation in your home after your video consultation, the cost of your teleconsultation will be waived. If you're unsure about whether your condition is suitable for telemedicine, feel free to call us at our hotline first +60 11 4166 1178.
The average waiting time for an online doctor consultation is typically 15 minutes. For urgent booking, please contact our Patient Care Team at +60 11 4166 1178.
Speedoc online doctor consultation starts from RM30 per session for a 15-minute session. We offer same-day medicine delivery after consultation if needed (delivery charges apply).
If your condition requires a same-day follow-up house call doctor consultation in your home after your video consultation, the cost of your teleconsultation will be waived.
All of the Speedoc house call doctors are Malaysia-licensed and registered with the Malaysia Ministry of Health (MOH).
Yes. Speedoc online doctor video consultation is conducted in our app where we ensure no third party will have access to your personal, medical or payment information.
In addition to that, Speedoc is part of the Ministry of Health Malaysia's (MOH) regulatory sandbox for telemedicine providers.
If you are unable to reconnect with your medical care provider or experience any issue with your tele-consultation, please contact our Patient Care Team at +60 11 4166 1178.
