How Expat Families in Malaysia Can Benefit From Speedoc’s TeleConsultation Medical Services

By the team at Speedoc,
April 27, 2021

Families move across the globe for the sake of their jobs, careers, or businesses all the time, and Malaysia remains to be one of the most popular destinations for expats from all around the world. The cost of living and our ability to speak in English are just two of the many reasons why expats flock to Malaysia to make it their new or second home.

However, one of the biggest worries for expat families is not knowing what to do and who to approach for help when a medical emergency pops up.

As some expat moms will attest, a sudden bout of food poisoning can be alarming, especially if it happens in the middle of the night and they are unsure about the procedures related to Malaysia's healthcare system.

An expat mother, who was new to Malaysia, related her ordeal when her son came down with a sudden stomach bug in the quiet of the night. She did not know what documents were required or if there were any special procedures to go through to register her child for a doctor's consultation.

Was it possible for them to walk into any clinic or hospital with nothing more than their Visas and passports?

Bringing her son out to a late-night clinic or hospital where she might have to clean up after him due to unexpected incidents along the way also did not sound appealing. What she did next was to call Speedoc for a doctor to conduct a house call instead.

Soon after she made a booking with Speedoc, our team was quickly dispatched to her home, equipped with necessary medical gear and medicine, ready to treat her son.

Solution found.

Why Kids Love Speedoc Doctors

In general, children tend to be more susceptible to various common ailments such as the cold, cough, or food poisoning, which means they may need to see doctors more frequently than a healthy adult.

Parents know based on experience that it can be very tricky bringing a sick child to a clinic where the little one might have to wait around for an extended length of time before being tended to.

And if your child is unfortunate to have a “messy” ailment like diarrhoea, we all know how unpleasant that experience can be outside of the home. You can, however, rely on our trained team of doctors and nurses who come armed with a wealth of experience.

When the Speedoc team arrives, at the top of the list of priorities is to gather information and create a rapport with the patient, especially when the patient is a child.

It’s natural for a child, who does not understand why he/she has to be examined by a stranger, to get nervous. This is why our Speedoctors have a bag of tricks up their sleeves.

Concern and care are at the core of what Speedoc does. We want to improve the general and holistic wellbeing of every patient and this involves understanding the oldest to the youngest patients under our care.

Expat Parents Prefer House Call Doctors

A new expat mum who recently moved to Malaysia related how uncertain her new life was when she first arrived. She was merely a speck in a growing number of expats who have just made Malaysia the family’s new home.

Since there is a two-tier healthcare system in Malaysia - government-run hospitals and private healthcare centres - many expats in Malaysia choose to go private and pay out-of-pocket if they don’t have insurance coverage. Even for top-notch services and medication, most Malaysian expats agree that the cost is only a fraction of what they have to pay back home.

The consultation fees are transparent with Speedoc and this is precisely what you want when you engage a professional medic to help you iron out medical issues.

Caring for Kids Amidst Covid Concerns

To add to the anxiety, the world is currently still reeling from the onslaught of the COVID-19 Pandemic, recording a rising number of new cases every day. The concern about being exposed to unfamiliar germs, bacteria, and viruses from unfamiliar public places is understandably even more relevant today than ever before!

Due to the current events, Speedoc also offers COVID-19 swab tests on-site and at home. This will reduce your exposure to the virus while getting the swab test done.

With Speedoc’s doctor-on-call service, you can schedule a medical doctor to visit your home at any time of the day, 365 days a year.

Peace of Mind for Parents

While Malaysians are familiar with our country’s healthcare system and enjoy relatively convenient medical facilities, expats may not be as familiar or fortunate. Most Malaysians enjoy cost-effective medical services, depending on which medical facility or centre we visit, foreigners are not sure about the cost of medical consultation and services.

You can read more about the healthcare system in Malaysia for expats here.

At Speedoc, we ensure our fees are transparent by providing upfront pricing on our app even before you confirm the booking of our services. This is just one more Speedoc service we offer to give you peace of mind!

Reliable Medical Services, Facilities, and Equipment

The medical tourism industry in Malaysia is a thriving one, with the country emerging as one of the leading global destinations for international patients all around Asia and beyond. The people, including its doctors, nurses, and pharmacists, are known for being friendly, well-trained, and informed.

When a doctor arrives at your home to treat you or your children, as an expat living in a new country, there's comfort in knowing that your doctor and nurse genuinely care about your wellbeing, no matter how big or small the issue is.

Most doctors in Malaysia can communicate well in English as well as other languages and dialects. You’ll love both being treated by the friendly doctors and also interacting with them.

Consult with Speedoc’s Team of Licensed Professionals Now

When you book a doctor through the Speedoc app, you are assured of the fact that our doctors are licensed by the Malaysian Medical Council and follow the standards of telemedicine guidelines set out in planning and delivering our healthcare services.

With Speedoc, you can consult us over the phone, app, or email with confidence. If you’re interested in trying out house call doctors for your family, make an appointment to consult one of Speedoc’s licensed doctors by downloading the Speedoc app on either Playstore or App Store today!

You can also pick up the phone to contact our hotline at +6011 41661168 right now to speak to our professionally-trained customer care consultants.